Refund Policy

Before work begins

If you cancel before the agreed start date, you may request a refund of amounts paid, less non-recoverable costs, payment-processing charges and any discovery or preparation work already completed.

After work begins

Deposits and payments covering completed work, reserved capacity or an active milestone are non-refundable. If a project is ended early, we will invoice work completed and approved expenses through the termination date, then return any undisputed prepaid balance that has not been earned.

Milestones and acceptance

• Milestone payments become non-refundable once the milestone is accepted or deemed accepted under the applicable proposal.
• A defect that falls within the agreed requirements will be corrected under the project warranty or revision process rather than treated as grounds for a full refund.
• Delays caused by missing client content, access, feedback or approvals do not create a right to a refund.

Third-party costs

Domains, hosting, app-store fees, licences, advertising, cloud usage, stock assets and other third-party purchases are non-refundable unless the supplier issues a refund to us.

How to request a refund

Email info [at] dabb.co with your project name, invoice number, payment date and reason for the request. Approved refunds are returned to the original payment method, normally within 10 business days, although banks may require additional processing time.

Project-specific terms

Your signed proposal, statement of work or service agreement may contain different payment or cancellation terms. If there is a conflict, the signed project agreement controls.